1. Introduction
1.1 Golden Tiger Casino reserves the right to amend these terms and conditions at any time without prior notice. Such amendments become effective upon publication on this page and do not apply retroactively to bonuses and promotions. It is the user’s responsibility to read these terms and to consult them regularly. Any deposit or play on Golden Tiger Casino signifies that the user accepts these terms and conditions.
2. Account
2.1 Opening an account is required in order to play for real money on Golden Tiger Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not listed on the registration form are not permitted to create an account or to play on Golden Tiger Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, telephone number, or payment method (debit or credit cards). If our security systems detect identical information across multiple accounts, this will be treated as “multi-accounting,” which is strictly prohibited and may result in immediate closure of all associated accounts by the fraud department.
2.5 If multiple players intend to use our casino from a shared network (dormitories, fraternities, etc.) or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a “username,” a “password,” “Last name,” “First name,” “email,” “phone number,” “residential address,” “gender,” “date of birth” and the “currency.” The name registered on the player’s account must match the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that users log out of their account at the end of every gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. A minimum suggested length is eight characters including at least one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to ban the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of NZ$5 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or the active balance reaches zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be charged by the Company.
2.9.1.4 Players have the option to retrieve remaining funds from their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover any dormant funds.
3. Verification
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, and other related purposes.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid form of identification (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Acceptable proofs of address include bank statements, payslips, water, gas or electricity bills, as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If you are unable to provide any of these documents, you must inform customer support.
3.3 All Golden Tiger Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our terms of use. Should a player fail to meet the required deadlines to verify their account, Golden Tiger Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before making a withdrawal request, you must contact our live support. Documents may be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer or KYC), make sure to upload all requested documents within the specified timeframe by following the instructions. Each link allows the upload of a single document.
3.6 The information shown on the documents submitted must match the information provided by the player when creating their Golden Tiger Casino account. The player undertakes to inform customer support of any change in circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is NZ$10 and the maximum amount is NZ$1,000.
4.2 When making a deposit, the player authorises Golden Tiger Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers to process various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees, etc.)
4.4 Any deposit method used must correspond to the full name of the holder of the Golden Tiger Casino account.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographic region.
4.6 By choosing to wager money on games of chance, the user accepts the potential risk of loss.
4.7 Stakes and deposits placed on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is NZ$50, unless explicitly stated otherwise in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance may be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper processing of a payment, we reserve the right to choose the method of paying the withdrawal.
5.5 In certain cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the one initially requested. Withdrawal requests on non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In that case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is NZ$2,500 per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example in the case of players with privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of a win derived from a free sign-up bonus), any balance exceeding the maximum permitted amount will be forfeited and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed, and where no further verification is required.
5.12 Any withdrawal request will be subject to review by our fraud department, which reserves the right to cancel in whole or in part any funds in the event of a breach of these Terms and Conditions. The player will be notified by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player’s responsibility to inform themselves about any taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To consult the terms and conditions for bonuses, please click here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use appropriate and respectful language in interactions with the Golden Tiger Casino team. Any abuse or conduct deemed inappropriate may result in suspensions or permanent account closure.
8. Anti-Money Laundering and Terrorist Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must therefore carry out due diligence on all accounts.
The information provided to us for account verification or other situations outlined in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to fulfill our due diligence obligations, to conduct public searches and to carry out checks to verify the accuracy of the data submitted.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 When we are unable to meet our due diligence obligations because we have not received the required information from the player or are unable to verify their identity, no activity may be undertaken from the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds present in the account at the time of the block and/or closure, except where we need to delay or withhold payment of all or part of the player's funds to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documents necessary for us to fulfill our obligations. Any communication requesting information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures required by law. We will not pay any winnings under such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will no longer be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their access to their gaming area for a defined period using the "Account Freeze" option from their cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Account Limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.goldentigernz.com) and does not include other sites that we operate.
9.5 Our staff have no control over the cashier options, which means they can only be modified or removed by the player. Any increase or removal of limits will take effect in exactly 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt adequate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or associated entity engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this website's Privacy Policy.
Registration of personal data
Golden Tiger Casino guarantees that our players' personal data is always obtained legally and processed fairly, in accordance with the rights of the data subject and with our regulatory obligations or recommendations. This enables us to ensure a safe and user-friendly browsing experience for our players. This information may be disclosed to law enforcement authorities or to our data processing service providers for review where it is consistent with our legally binding duties or obligations. Golden Tiger Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal data security and retention requirements. Under applicable laws and regulations, Golden Tiger Casino is required to maintain a secure online list of all registered players. In addition, Golden Tiger Casino is required to retain all personal data submitted during registration and all data generated during the operation of a player's account for at least five years from the player's last transaction or account closure. Golden Tiger Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Golden Tiger Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as "cookies". The use of a cookie is in no way linked to a player's personal information, but is used to provide an increasingly optimized and personalized gaming experience. Please note that the website www.goldentigernz.com cannot be used properly if cookies are disabled.
Communication
Golden Tiger Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to submit any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 If a bet is not registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Similarly, any stake placed cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fiber optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labor or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the regulations of the Kahnawake Gaming Commission (KGC).
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of the Kahnawake Gaming Commission.
12.3 The regulation of games and the platform services are subject to the rules of the Kahnawake Gaming Commission.
12.4 You are solely responsible for complying with any laws applicable in your country of residence; if the law in your country of residence permits you to gamble, you may open an account with us. We disclaim any liability for breaches or violations of applicable law. Otherwise, we reserve the right to refuse to open your account or to deactivate your account. In addition, players declare that they are not residents of the United States or its territories; Golden Tiger Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Withholding of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via live chat or by sending an email to [email protected]. Every request will be processed within 24 working hours, whenever possible.
13.2 Golden Tiger Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such a case, the player immediately forfeits any entitlement to bonuses and/or any other promotional offers that may have been granted.
13.3 In the event of an account closure for any reason, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay out the full balance at once due to payment limits or other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any real cash balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold those funds for the reasons set out above.
13.5 The Casino also reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance under any of the following circumstances :
a. If you have more than one active account at Golden Tiger Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside ;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account ;
f. If you have not played solely for your own private entertainment (for example if you have played professionally, with the intention of exploiting our bonuses or in concert with one or more other players as part of a club or syndicate) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account, or if you have threatened to do so ;
h. If you are found to be guilty of collusion, cheating, criminal activities such as money laundering, or fraudulent activities ;
i. If it is established that you have used or deployed a system (including, but not limited to, machines, computers, software, algorithms or other automated “bots”) specifically designed to defeat Golden Tiger Casino, to increase your chances of winning, or that you have adopted irregular betting patterns and/or staking strategies. Thus, the use of automated programs or devices as well as any manipulation of play such as employing the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) is not allowed ;
j. If you have used the site or your account in a malicious manner.
k. If you exploit an anomaly to your advantage in any of the elements listed but not limited to the system, balances, bonuses, free spins… Any related winnings may also be frozen and/or partially or fully confiscated.
l. If we learn that you have played at another online casino under any of the circumstances mentioned above.
14. Refunds
14.1 Refunds are in addition to a customer’s rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in segregated bank accounts separate from operating accounts.
14.3 After filing a dispute regarding a deposit issue, the player may request a refund.
14.4 To request a refund the player must contact customer support, clearly describe the issue and specify the refund amount requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, according to the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player’s account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 If a refund is agreed, the refunded amount will accurately reflect what is due to the player and will be proportional to the player’s balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder’s identity has been verified to our satisfaction.
14.10 Wherever possible, refunds will be made via the same method used for the deposits. If the deposit method does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, when the deposit method supports withdrawals but we cannot send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 If the request is not approved, the player will be informed of the reasons why their request was denied.
14.13 If the player remains dissatisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Claims)
14.15 Where possible, the time/period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
