Purpose of Privacy Policy
This Privacy Policy (the “Privacy Policy” or the “Policy”) explains how Golden Tiger Casino collects, stores and processes the personal information you provide to us. It describes the purposes for which we use the data and how we manage our relationship with you as a player on Golden Tiger Casino.
All data processing carried out by Golden Tiger Casino will comply with applicable data protection and privacy laws as updated from time to time concerning the protection of individuals, the processing of personal data and the free movement of such data. If you have any questions regarding this Privacy Policy, please contact the Golden Tiger Casino support team.
Only Adults (18+) Are Allowed to Use Golden Tiger Casino
Persons under the age of 18 are strictly prohibited from using, playing or otherwise accessing our Website. We will use the personal data you provide to verify your age where necessary.
Definitions
This Policy is issued on behalf of Golden Tiger Casino. The terms “Company”, “we”, “us” or “our” in this Privacy Policy refer to Golden Tiger Casino or the relevant group company responsible for processing your personal data.
All references to “Player”, “end user”, “you”, “yours” and/or “your” in this Privacy Policy refer to any individual who accesses and plays on Golden Tiger Casino.
Any reference to “Games” or “Game” in this Privacy Policy relates to the gaming products provided through Golden Tiger Casino.
“The data controller” means the person, company or other entity that determines the purposes and means of processing personal data (which may be done alone or jointly with others).
“Data processor” means a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.
“Personal Data” means any information relating to an identified or identifiable natural person.
“GDPR” or “the Regulation” refers to the General Data Protection Regulation (2016/679) and any other privacy laws that may be applicable in specific situations.
The types of information processed by Golden Tiger Casino
Identity Data: includes given name and family name, date of birth, place of birth, home address (including city, postal code and country), nationality, identity or passport number and age.
Contact Data: includes username, telephone number, postal address and email address.
Customer Support Correspondence: When you contact our Golden Tiger Casino Customer Support via Live Chat or the Contact Form, we will collect and retain the contact details you supply (typically your name and email), details about your gameplay or activity on the Website, and your user ID.
Account Limits: You may elect to set limits on your account such as session time, bet and loss limits, and daily deposit caps (“Limit Data”).
Financial Data: You may be required to provide certain financial details such as card number, expiry date and security code as part of payment processing (“Financial Data”).
Self-Exclusions: If you decide to take a break from gambling, you can opt for self-exclusion or other restrictions. Once a Self-Exclusion is set, you will be unable to access the account for the duration you selected, and your account will be subject to the Self-Exclusion measures on the brand where it was applied.
Know Your Customer (KYC): We collect personal information as part of our Know Your Customer procedures in accordance with our Terms and Conditions. These checks help us verify customer identity and comply with Anti-Money Laundering and Counter-Terrorism Financing obligations. Typical information collected for these purposes may include, but is not limited to, identity documents, proof of address and source of funds (“KYC Data”):
· Valid identification document (passport, national ID card, or driving licence)
· A recent utility bill or alternative proof of address (no older than 3 months)
· A bank statement clearly showing your name and address, and IBAN/BIC where applicable (“Bank Account Data”)
· Information and supporting documents relating to the source of your wealth and the source of funds, when required
· Details regarding your political exposure (“PEP Data”).
Account Data: This is the information we collect and process when you use your account at Golden Tiger Casino:
Activity Logs – play history and activity logs, including login session details: start and end times, reason for session end, starting balance, starting bonus, ending balance, ending bonus balance, game sessions, individual game rounds, total stakes, total wins, revenue, and IP address;
Account Balance – overall, real and bonus balances, pending withdrawals, pending deposits, reserved bets, revenue, total deposits, withdrawals, bonuses, average deposit and bonus amounts, and maximum balance;
Game Analytics – recently played titles, most-played games, preferred providers, largest win, most rounds per session, average revenue per session, average rounds per session, free spins and similar metrics.
Technical Data including:
your Internet Protocol address (IP) and device details used to connect to the internet, your login credentials, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform;
Details about your visit including full Uniform Resource Locators (URLs), which games you played and the duration of each game and page, and interactions on pages (“Usage Data”);
Information collected via cookies, including an overview of visits to this site, the games you played, time spent on each game, and general behaviour on the website. This information is processed in line with our Cookie Policy (“Cookie Data”).
Public Sources Data, which covers publicly available information obtained from third parties or public sources, for example via search engines.
Marketing communication data: This covers your preferences about receiving marketing messages from Golden Tiger Casino, including notifications about content and new promotions. Opting out of marketing communications will not affect your other relationships with Golden Tiger Casino. If you consent to receive marketing, we will process your name, surname, email address and/or phone number.
Other data: As a general rule, Golden Tiger Casino does not collect or process sensitive personal data relating to:
· racial or ethnic origin;
· political opinions;
· religious or philosophical beliefs;
· trade union membership;
· health data;
· data concerning an individual’s sex life or sexual orientation;
Should you voluntarily disclose any information of this nature (for example via chat, email or telephone with our support team for responsible gaming reasons), we will record the request and may, where appropriate, close the account for your protection and delete any related documents you provided.
If the types of information we collect and process change, this Privacy Policy will be updated accordingly.
Purposes of Collecting and Processing the Information:
The primary reasons Golden Tiger Casino collects and processes this data are to provide a safe, smooth, efficient and personalised service, and to meet legal and regulatory obligations. This includes responding to requests from government or regulatory bodies; complying with Anti-Money Laundering (AML) and any applicable tax laws; and detecting misuse of our systems, fraud, unlawful activity or any other activity that may conflict with our legal and regulatory obligations.
The information gathered will be used for the following purposes:
· Performance of a contract with you (identity data, contact data, public sources data)
· Compliance with legal obligations (financial data, identity data, contact data, bank account data)
· Legitimate interests (identity data, contact data, technical data, account data, usage data, cookies data)
· Consent (for marketing only – identity data, technical data, usage data, account data, cookie data and contact data)
Golden Tiger Casino is legally required to retain a record of your gambling activity and to use analytical tools and behaviour-monitoring systems to detect problem gambling, as well as to take steps to prevent further harm if an issue is identified. We will also use such data to contact customers if their behaviour suggests problem gambling or potential fraud.
Golden Tiger Casino will additionally analyse your Usage Data, Technical Data and Account Data to inform marketing activities for users with similar preferences and playing patterns. This may involve processing age information. We consider this to be within our legitimate interests to enhance our products, shape our marketing strategy, serve relevant website content and advertising, keep the site current, and generally provide a better player experience.
Golden Tiger Casino will also process your IP address to verify your location in accordance with our verification requirements under AML obligations and to ensure you do not operate multiple accounts, as required by gaming regulations.
Golden Tiger Casino may, on occasion, process your data automatically for the purpose of assessing certain personal aspects (profiling). Profiling is used to support our AML and counter-terrorist financing efforts. As a rule, we do not make decisions based solely on automated processing.
Data processing
All personal data we collect will be processed in accordance with applicable law.
Typically, this will occur in the following situations:
· When necessary to provide you with gaming services under the contract we have with you or are about to enter into with you (see our Terms and Conditions);
· Where it is required for our legitimate interests and those interests are not overridden by your rights and freedoms;
· Where we must comply with a legal obligation, including Anti-Money Laundering, counter-terrorist financing and gaming laws.
We do not generally rely on consent as the basis for processing personal data other than for sending marketing materials. You are not obliged to give consent and declining will not disadvantage you. You can withdraw consent at any time by toggling the opt-out option in your profile, contacting Golden Tiger Casino, or by clicking the “unsubscribe” link in any marketing message you receive.
Disclosing your Personal Data
Your personal data may be shared with certain third parties listed below for the purposes described above.
Golden Tiger Casino will only disclose your personal data to third-party processors or consultants where lawful to do so, including when we:
· We need to process your personal data to provide the service to you;
· We need to share certain information with third-party suppliers in order to deliver the service;
· We have a legal obligation to disclose information, for example to help detect and prevent fraud, criminal activity, or to comply with regulatory reporting and problem-gambling obligations;
· We have a legitimate interest in processing data for the purposes of litigation or to assert and defend our legal rights and interests;
· We have a legitimate business interest in processing data for risk management;
· We have been instructed by you to process your data;
· We are required to disclose information in response to legal process (for example, a court order, search warrant or subpoena);
· We believe that Golden Tiger Casino and its content are being used in the commission of a crime, and may report such activity or share information with other organizations for the purposes of fraud or anti–money laundering prevention;
· We have a reasonable and good-faith belief that there is an emergency that threatens your health, life and/or safety, another person’s safety, or the public generally; and
· To protect the rights or property of Golden Tiger Casino, including enforcing our Terms and Conditions.
Golden Tiger Casino will disclose your personal data to third parties which include:
· Regulators and other authorities where required by law or by courts of competent jurisdiction;
· Law enforcement, government bodies, courts, dispute-resolution entities, regulators, and any parties appointed by or acting at the request of regulators to investigate or audit our operations;
We will also disclose your personal data to other group entities identified above.
Golden Tiger Casino will disclose your personal data to external service providers and third-party vendors who act as data processors on our behalf. Your information will remain protected as we obtain assurances from such third parties that they will process your data in accordance with industry standards, maintain its security, and not use it for their own purposes. We will only disclose the personal data strictly necessary for those third parties to perform the required services.
Golden Tiger Casino may also disclose your personal data where permitted or required by applicable data protection laws and regulations.
If you dispute payments or losses charged to your account, Golden Tiger Casino may disclose your KYC Data, bank account details, usage records, and account information to your bank in order to resolve the dispute.
Relevant authorities and employees of Golden Tiger Casino, in particular customer support agents and other staff with appropriate responsibilities, will also have access to your personal data as necessary to perform their duties and to assist you.
Marketing
Golden Tiger Casino may send you information about services and offers that might interest you. If you have consented to receive marketing and later decide you no longer wish to, you may withdraw your consent and opt out at any time.
You may opt out using any of the following methods:
- Email [email protected] and request to opt out
- Select the ‘opt-out’ option in your profile;
- Click ‘unsubscribe’ on any marketing communication you receive.
Withdrawing your consent will not result in any detriment to you or to your relationship with Golden Tiger Casino.
Security of data
Golden Tiger Casino is committed to keeping your information secure. We have implemented technical and organizational measures designed to prevent unauthorized access or disclosure of your information and to maintain its confidentiality.
This site uses Secure Sockets Layer (SSL) to protect the transmission of your personal data. You should see a padlock icon in the address bar of your browser and the URL will begin with https:// indicating a secure webpage. SSL provides encryption between your device and our server.
We limit access to your personal data to employees, agents, contractors, and other third parties who have a legitimate business need to know. They will process your personal data only on our instructions and are bound by confidentiality obligations.
We have procedures in place to address personal data breaches and will notify you and the relevant regulator of any breach when we are legally required to do so.
Data Retention
Golden Tiger Casino will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected.
All data will be kept for the duration of your relationship with us. After the relationship ends, data will be retained as follows from the date of termination:
5 years: – Identity Data, Contact Data, Technical Data, Usage Data, KYC Data, Public Sources Data, Self-Exclusion Data and Financial Data
10 years: – Account data
Indefinite: – Records of indefinite self-excluded players confirming problem gambling
Rights & Data Subject Requests
Golden Tiger Casino, through our staff and partners, is committed to assisting you with understanding your data protection rights and, if you wish, to helping you exercise those rights. They include:
Right to Transparent Information – you have the right to receive clear information about any personal data we process about you. This Privacy Policy provides those details.
Right of Access – you have the right to know what personal data we process in order to provide you with our services. This information is available in this privacy policy and within your account profile when you are logged in.
Right to Rectification – you have the right to request that we correct any inaccurate personal data about you without undue delay.
You may update your information in the following ways:
· Via your Profile: by accessing the ‘Account Details’ page on the platform;
· By contacting Golden Tiger Casino with the request
Please note that your username cannot be changed.
Right to Erasure (‘Right to Be Forgotten’) – you may request that we delete all personal data concerning you without delay where the data was processed on the basis of consent and/or where processing is no longer lawful.
Golden Tiger Casino will also remove information corrected under your right to rectification (once the updated data has been verified).
Please be aware that when you exercise your right to be forgotten, Golden Tiger Casino will still retain any information we are required to keep under applicable law (as noted in 4. Purposes of Collecting and Processing the Information and 11. Data retention).
Right to Restrict Processing – you have the right to ask us to restrict processing where: processing is unlawful; you are contesting the accuracy of the data; the controller no longer needs the data but you require it to establish, exercise, or defend legal claims; or if you have previously objected to processing. Once restricted, we may only store the data and not further process it unless: we have your consent; it is necessary for the establishment, exercise, or defence of legal claims; it is to protect the rights of another person; or it is required for important public interest reasons.
Please note that this does not extend to personal data which is inferred or derived by us.
Right to Object – You have the right to object at any time to the processing of personal data pertaining to you where the processing is based: on our legitimate interest; or the performance of a task in the public interest/exercise of official authority; or on direct marketing (including profiling); or on processing for purposes of scientific/historical research and statistics.
You also have the right to object to profiling based on our legitimate interests or on the performance of a task in the public interest/exercise of official authority.
You also have the right to object to automated decision making, including profiling, and therefore to not be subject to a decision that is based solely on automated processing, including profiling, which produces legal effects or significantly affects you.
Right to withdraw consent – You have the right to request Golden Tiger Casino to stop processing your information for all purposes based on consent (as shown in 4. Purposes of Collecting and Processing the Information).
You may withdraw your consent at any time, and the methods you can do that are:
· Email [email protected] and say that you would like to opt-out
· Tick the ‘opt-out’ option on your profile;
· Press ‘unsubscribe’ on any marketing material received.
Withdrawing your consent will not lead to any detriment to you or the relationship with Golden Tiger Casino
Data subjects requirements
When making a request pertaining to your Data Protection rights, Golden Tiger Casino might need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any
